DO I NEED TO BOOK AN APPOINTMENT?
Yes, our small business operates by appointment only. This is to ensure that each customer gets a personal service and the attention they deserve while enjoying a one-on-one experience with a dedicated stylist. Click here to request an appointment.
ARE THERE APPOINTMENT FEES?
We currently don’t charge for your first bridal appointment at Lutka Boutique, and we also offer a complimentary second retry appointment. If you require a third visit to help you make your final decision, a fee may apply.
WHAT DO I BRING TO MY APPOINTMENT?
You are welcome to come in with a short-list/screenshots of styles you like from our website otherwise we will have a chat to you on the day and can help you choose best options to try based on your feedback and preferences. Please do not wear fake tan as it does ruin our dresses, but face make-up is fine. For safety reasons, we request that you do not wear heels while wearing our dresses, as there will be a block provided for you to stand on to add extra height. Nude underwear is also helpful.
HOW MANY GUESTS CAN I BRING?
We can comfortably accommodate for up to 3 guests to accompany you to your appointment. Saturday appointments are limited to 3 guests maximum, but we may be able to increase that for a weekday appointment. Please send us an email with your special request and we will confirm.
HOW LONG ARE THE APPOINTMENTS?
Our bridal appointments run for 1 hour. This allows time to try on approximately 8 of your favourite styles. We ask that you factor in parking and arrive a few minutes early to ensure you get the most out of your appointment. We have an additional 15-minute buffer in between customers if you wish to be measured and finalise an order at your first appointment. Otherwise, we welcome second retry appointments to allow you more time.
CAN I BOOK AFTER HOURS APPOINTMENTS?
We understand sometimes it can be hard coordinating your availability around your work commitments so we may be able to help with an after-hours appointment on some days. Please send us an email with your special request and we will check staff availability.
WHERE IS THE BEST PLACE TO PARK?
We are located on Queen Victoria Street which offers 1-hour free street parking along both sides of the road. Quarry Street offers 2-hour free street parking. If you park along Quarry Street, there is a pedestrian shortcut in between the LIV Apartment buildings which leads straight to our store.
HOW FAR OUT FROM MY WEDDING SHOULD I ORDER MY WEDDING GOWN?
Ideally, 10-12 months before the wedding is a comfortable time to order your wedding dress. It takes 6 months for most of our wedding gowns to be made and delivered. Then you must allow additional 2 months for any required alterations to be done after the dress arrives. That leaves you with a little buffer for peace of mind in case of any unforeseen circumstances.
DO YOU OFFER FASTER RUSH-ORDER OPTIONS?
Yes. Most of our brands offer faster Rush-Order options. If your wedding is in less than 8 months, please contact us and we will guide you through your options.
CAN I BUY A WEDDING GOWN OFF THE RACK?
Yes, we do have a small selection of wedding dresses that can be purchased immediately off the rack. These are limited to our Sample Sale styles. Please refer to our website Sample Sale tab to view available options. Sizes are limited to what is listed under the photos. The sample condition can vary from dress to dress and each dress has been priced accordingly.
WHAT ARE THE PRICE POINTS OF YOUR wedding GOWNS?
Most of our Made-To-Order styles range from $2500 – $6500. Our Sample Sale dresses range from $1000 – $2000. We recommend browsing through the range on our website as all prices are listed under each style photos.
WHAT SIZE RANGE DO YOU OFFER?
Majority of our current bridal collections sample sizes are 10-12 with a smaller selection of styles available to try in sizes 14-18 and a small selection is sizes 6-8. We may be able to pin fabric between the back zip if a sample is a couple of sizes too small which can give you a feel for the style. If a sample is too big, our consultants can pin it back for you to give you a better idea of fit before your size is ordered for you.
DO YOU OFFER MADE TO MEASURE GOWNS?
No, we only offer Standard Size wedding dresses. Your Made To Order dress is made in the standard size closet to your measurements. However, some of our brands offer a Split Size option for an additional surcharge. This means if your Bust/Waist/Hips measure to different sizes, then you can pay extra for a Split Size and the designer will combine those Bust/Waist/Hips sizes for you. This is only available for selected brands/styles.
CAN DESIGN CHANGES BE MADE TO THE GOWNS?
Some of our brands offer some customisation options for selected styles. Any customisations to designs come at additional costs. Please contact us for more details.
WILL MY GOWN NEED FIT ALTERATIONS?
Yes, all brides need some alterations to achieve a perfect fit. All our gowns come in Standard sizes and while we check measurements of your body prior to ordering, our gowns are not made to your exact measurements. They are made to the closest Standard size. The alterations needed will be unique to each bride. Common alterations are adjusting the bust/waist/hip fit, tightening of straps/sleeves, hemming the gown to the correct length and adding a bustle for the train to be pinned away. Alterations are not included in the price of your gown.
DO YOU DO YOU OFFER ALTERATIONS SERVICES?
We do not offer in-house alterations services. However, we can supply you the details to the alterations company that most of our past brides have used, with instructions on how/when to book your fittings. There is no obligation to use the same alterations company as you are welcome to choose your own preference.
YOU CARRY THE DESIGNER I LOVE BUT NOT A SPECIFIC WEDDING DRESS DESIGN FROM THEIR RANGE – CAN I STILL ORDER IT?
While we can’t carry the entire collections of our designers, we can order a specific style for you if you are happy to commit to our Made-To-Order terms without an opportunity to try on a sample of that style. We can assist you in trying similar silhouettes/fabrics to help you decide if that is the right style for you. Please contact us for more details.
WHAT PAYMENT DO YOU REQUIRE FOR MY GOWN TO BE ORDERED?
A 50% deposit is required to confirm/secure your order. The balance is required upon arrival/collection of your order.
I HAVE FALLEN IN LOVE WITH ONE OF YOUR wedding DRESSES BUT AM NOT READY TO ORDER JUST YET, HOW LONG CAN I WAIT?
If you think you’ve found your dream wedding dress (YAY) but are holding off on ordering, please consider below scenarios are a possibility and out of our control:
- Prices may increase without any notice.
- Styles may get discontinued without any notice.
- Our samples may sell of-the-rack so there won’t be an opportunity to retry before ordering.
- Delivery times and Rush Order options may change.
PLEASE EMAIL US IF YOU HAVE ANY OTHER QUESTIONS!
info@lutkaboutique.com.au